Last updated: 29 September 2026
These Terms of Sale & Website Use explain the terms that apply when you use the Face for Soul website or buy products from us online. Please read them before placing an order. They do not affect your statutory consumer rights.
1. About Face for Soul
This website and online store are operated by FACE FOR SOUL LTD, a company registered in England and Wales under company number 12331381. Our registered office is 1 Park Cottages, North Leigh, Witney, Oxfordshire, OX29 6SJ, United Kingdom.
You can contact us at info@faceforsoul.co.uk.
2. Using this website
You may use this website for lawful personal use. You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code or use its content in a way that infringes our rights or the rights of others.
We may update, suspend or change parts of the website from time to time. We aim to keep information accurate and current, but minor differences in colour, packaging or appearance may occur between online images and the products supplied.
3. Product information and professional skincare guidance
Face for Soul stocks professional skincare and related products selected for use within a clinically informed skincare approach. Product descriptions, articles and other website content are provided for general information and do not replace individual medical advice, diagnosis or treatment.
If you have a medical condition, known allergy or sensitivity, are pregnant or breastfeeding, take medication, are under medical care, or are unsure whether a product is suitable for you, please seek appropriate professional advice before use.
Please follow the manufacturer's instructions and any personalised guidance provided to you. Stop using a product and seek advice if you experience an unexpected or significant reaction.
4. Products requiring clinical assessment or prescription
Prescription-only medicines are not available for direct purchase through the ordinary online shop checkout. Where a product requires a prescription or clinical assessment, supply follows an appropriate consultation, assessment and prescribing pathway. Suitability must be assessed by an appropriately qualified clinician before supply.
Additional conditions or return restrictions may apply to products supplied following an individual clinical assessment. Where relevant, these will be explained before supply. Nothing in these terms removes any statutory rights you may have where goods are faulty, damaged, misdescribed or supplied incorrectly.
5. Prices
Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges, where applicable, are shown separately before you complete checkout.
We take reasonable care to ensure prices are correct. If an obvious pricing or product-information error is discovered after you order, we may contact you before accepting or dispatching the order and give you the option to proceed at the correct price or cancel for a full refund.
6. Placing an order
When you place an order, you are making an offer to buy the products in your basket. You will normally receive an order acknowledgement by email. This confirms that we have received your order but does not necessarily mean that we have accepted it.
Unless we tell you otherwise, the contract between you and Face for Soul is formed when we confirm dispatch of the goods. We may decline or cancel an order before dispatch where, for example, a product is unavailable, payment cannot be authorised, there is an obvious pricing error, a purchase requires clinical assessment, or we reasonably suspect fraud or misuse.
If we cancel an order after taking payment, we will refund the amount paid for the cancelled goods.
7. Payment
Payment is taken securely through the payment methods offered at checkout. The methods available may change from time to time. You must be authorised to use the payment method provided.
8. Delivery
Available delivery options, charges and estimated times are shown at checkout. Please provide a complete and accurate delivery address.
We aim to deliver within the timeframe shown when you order. Unless a different period has been agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is made.
If delivery is materially delayed, please contact us. Your legal rights in relation to late or failed delivery are not affected by these terms.
Responsibility for the goods passes to you when they are delivered to you or to a person you have identified to receive them.
9. Your right to cancel an online order
For most goods bought online, consumers have a legal right to change their mind and cancel within 14 days of receiving the goods. You do not need to give a reason.
To cancel, email info@faceforsoul.co.uk within the cancellation period and include your name, order number and the products you wish to return. After notifying us, you normally have a further 14 days to send the goods back.
You may examine goods in the same way you reasonably could in a shop. We may make a deduction from a refund if handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has reduced their value.
10. Exceptions to cancellation
The right to change your mind does not apply in every situation. In particular, where goods are supplied sealed for health protection or hygiene reasons, the cancellation right may be lost once that seal has been broken.
This exception does not remove your rights where a product is faulty, damaged, not as described or supplied incorrectly.
11. Returns and refunds
Please also read our Returns & Refund Policy, which explains the practical return process.
Where you validly cancel an online order, we will refund the price paid and the cost of our standard delivery option where required by law. If you chose a more expensive delivery service, we are not required to refund the additional amount above the standard delivery cost.
Unless the goods are faulty, incorrect or otherwise our responsibility, you are normally responsible for the cost of returning them. Refunds will be made to the original payment method within the time required by law.
12. Faulty, damaged or misdescribed goods
Products must be as described, of satisfactory quality and fit for purpose where applicable. If a product is faulty, damaged, misdescribed or not what you ordered, please contact us as soon as possible at info@faceforsoul.co.uk.
Your rights under the Consumer Rights Act 2015 and other applicable consumer law are not limited by these terms or by any manufacturer's warranty.
13. Promotions and discount codes
Promotions and discount codes may be subject to their own stated conditions, including dates, product exclusions or minimum spend requirements. Unless stated otherwise, promotions cannot be exchanged for cash or combined with other offers.
We may withdraw or correct a promotion where there is an obvious error, suspected misuse or technical problem, provided this does not affect rights already acquired under an accepted contract.
14. Intellectual property
The website design, text, photographs, graphics and other content are owned by or licensed to Face for Soul unless stated otherwise. You may view and use the website for personal, non-commercial purposes, but you may not reproduce, republish, distribute or commercially exploit our content without permission.
Third-party brand names, trade marks and product imagery remain the property of their respective owners.
15. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to goods.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from a consumer purchase, except where the law provides otherwise.
16. Privacy
We process personal information in accordance with our Privacy Policy. Payment information is handled through the secure payment services made available at checkout.
17. Complaints
If something has gone wrong, please contact us first so that we can try to resolve it. Email info@faceforsoul.co.uk with your name, order number where relevant and details of the issue.
18. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you also retain the protection of any mandatory consumer laws that apply where you live and may have the right to bring proceedings in your local courts.
19. Changes to these terms
We may update these terms from time to time, for example to reflect changes to the website, our services or the law. The terms that apply to an order are the version in force when your order is placed.
20. Contact
FACE FOR SOUL LTD
Company number: 12331381
Registered office: 1 Park Cottages, North Leigh, Witney, Oxfordshire, OX29 6SJ, United Kingdom
Email: info@faceforsoul.co.uk