Face for Soul currently delivers online orders to addresses within the United Kingdom.
Products ordered on demand
Many professional skincare products are sourced specifically for each order rather than held as regular stock. A product may therefore remain available to purchase when its Shopify inventory level is shown as zero.
After you order, Face for Soul will confirm availability and the expected dispatch timeframe. If a product cannot be sourced, or the expected timeframe is materially longer than anticipated, we will contact you to agree the next step.
Processing and dispatch
Orders are prepared on working days. Orders placed at weekends or on bank holidays begin processing on the next working day. Sourcing time may vary by brand and product.
Delivery options and cost
Available delivery options and charges are shown at checkout before payment. Delivery estimates begin once the order has been dispatched and do not include any on-demand sourcing period confirmed separately.
Prescription and assessment-led products
Prescription-only medicines are not available for direct purchase through the ordinary online shop checkout. Where a consultation, clinical assessment or prescription is required, supply follows the appropriate clinical pathway before any product is provided or dispatched.
Tracking
Where tracking is available, details will be sent after dispatch.
Delays or delivery questions
If you have a question about availability, dispatch or a delayed parcel, contact info@faceforsoul.co.uk with your order number.